Privacy Policy

Privacy Policy

The Clifton Motel

The Clifton Motel is committed to protecting your privacy and handling personal information in a responsible and transparent manner. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What Personal Information We Collect

We may collect personal information that is reasonably necessary to provide accommodation and related services. This may include your name, contact details, booking information, payment details, identification, vehicle details and any preferences or requests relevant to your stay.

How We Collect Personal Information

Personal information is collected when you knowingly provide it to us. This may occur when you make a booking online or by phone, check in at the property, complete registration documentation, communicate with us by email, or interact with our website or booking systems.

Why We Collect Personal Information

We collect personal information to manage bookings, provide accommodation services, process payments, communicate with guests, comply with legal obligations and improve our services. We may also use your information for internal administration, operational purposes and customer support.

Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to deliver our services. This may include booking platforms, payment processors, technology providers, travel agents or corporate booking partners. We may also disclose personal information where required or authorised by law.

Overseas Disclosure

Some service providers we use may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is handled in accordance with Australian privacy laws.

Accuracy of Personal Information

We take reasonable steps to ensure the personal information we hold is accurate, up to date and complete. You may contact us at any time to request corrections to your personal information.

Security of Personal Information

We take reasonable measures to protect personal information from misuse, loss, unauthorised access, modification or disclosure. This includes secure systems, restricted access and appropriate data handling practices. When personal information is no longer required, it is securely destroyed or de identified.

Access to Personal Information

You may request access to the personal information we hold about you by contacting us. In some circumstances, access may be limited where permitted by law.

Sensitive Information

We only collect sensitive information where it is reasonably necessary and permitted by law, or where you have provided consent. Sensitive information is handled with additional care and confidentiality.

Cookies and Website Data

Our website may use cookies or similar technologies to improve functionality and user experience. These do not identify you personally unless you choose to provide personal information through the site.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology or business practices. The most current version will always be available on our website.

Privacy Enquiries and Complaints

If you have a question, concern or complaint about privacy, please contact The Clifton Motel directly. We will respond within a reasonable timeframe and work to resolve any concerns promptly.

Further Information

For more information about privacy rights in Australia, visit the Office of the Australian Information Commissioner website at www.oaic.gov.au.